Distress call on ‘112’ should be answered in 15 seconds
India – The Ministry of Home Affairs (MHA) is setting up strict quality parameters for state governments for running call centres under the Nationwide Emergency Response System and has come out with a detailed guideline. The proposed emergency number is likely to be operational next year and the government hopes that it would be benefit […]
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Boy aged four hailed a ‘superhero’ after phoning 999 when his mum collapsed at home
United Kingdom – A four-year-old boy was hailed a ‘superhero’ after dialling 999 when his mum collapsed at home. Bradley Bowes told the emergency operator his mum Claire Wilson, 44, was unresponsive as she fell unconscious. Claire was in severe pain from a rare internal condition which saw her pass out, and had lost a […]
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Georgia’s emergency services now supports disabled community
Georgia – Georgia’s emergency hotline 112 has launched a new SMS and video call service for people with speech and hearing impairments. The new 24/7 service will be available across the country from March 27. Users will need to fill in special registration forms on www.112.ge, after this process they will have access to the […]
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Publication of the ‘Capturing Feedback from Stakeholders’ EENA Operations Document
EENA Publication – Within the world of emergency services, feedback goes beyond comments, questions, complaints or concerns about the delivery of service; it could be emotively described as a life or death process. The "Capturing Feedback from Stakeholders" Operations Document aims to outline some of the best practices and to inspire PSAPs to self-reinforce or […]
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