Recent posts
Operational challenges of large-scale emergency call systems
How Artificial Intelligence can strengthen, not replace, human decision-making Emergency call systems represent one of the most critical layers of public safety infrastructure. While citizens experience these systems as a single phone call, the reality behind the scenes is far more complex. Each call initiates a time-critical decision chain involving multiple agencies, human judgment under […]
Artificial intelligence handbook: Call to action
This blogpost examines the current adoption of AI in the public safety environment, its potential evolution, impact and constraints that drive expectations. To start building a collection of cases that can help in getting familiar with the potential of AI, some real case scenarios are being addressed, showing useful applications with out-of-the-box thinking.
From manual routines to life-saving automation: Transforming emergency dispatch with technology
This blog post presents how Sweden's SOS Alarm has replaced manual, repetitive tasks in the emergency dispatch process with automation to save lives.
Mental wellbeing for emergency services staff
In this blogpost, Jules Lockett from the London Ambulance Service addresses the mental impact of frontline work in emergency services, and presents practices and initiatives to improve mental wellbeing.
Getting started with AI in public safety: A guide for Public Safety Answering Points
This blogpost by offers a practical guide for Public Safety Answering Points on how to begin adopting AI, from call transcription and translation to predictive analytics and triage, highlighting both the opportunities to improve efficiency and save lives, and the need for careful planning, data security, and staff training.
Cybersecurity in control rooms
This blogpost explores why cybersecurity is vital for emergency control rooms, the growing threats they face from attacks like DDoS and ransomware, and practical steps to strengthen their resilience. With control rooms at the core of public safety, protecting them means protecting lives.