Recent posts
From manual routines to life-saving automation: Transforming emergency dispatch with technology
This blog post presents how Sweden's SOS Alarm has replaced manual, repetitive tasks in the emergency dispatch process with automation to save lives.
Mental wellbeing for emergency services staff
In this blogpost, Jules Lockett from the London Ambulance Service addresses the mental impact of frontline work in emergency services, and presents practices and initiatives to improve mental wellbeing.
Getting started with AI in public safety: A guide for Public Safety Answering Points
This blogpost by offers a practical guide for Public Safety Answering Points on how to begin adopting AI, from call transcription and translation to predictive analytics and triage, highlighting both the opportunities to improve efficiency and save lives, and the need for careful planning, data security, and staff training.
Cybersecurity in control rooms
This blogpost explores why cybersecurity is vital for emergency control rooms, the growing threats they face from attacks like DDoS and ransomware, and practical steps to strengthen their resilience. With control rooms at the core of public safety, protecting them means protecting lives.
Emergency communications over LTE and IMS: Unresolved issues and risks
This blogpost provides a summary of the most important issues EENA members have reported on LTE and IMS.
10 years of eCall in the EU: Milestones, lessons, and the road ahead
This blogpost recalls the history of eCall, the life-saving technology which automatically alerts emergency services in the event of a crash, or manually by request of the vehicle’s occupants, in order to save lives by cutting response times and thereby reduce road fatalities.