Harnessing the power of handsets for emergency management

EENA document on handset requirements & emergency services

Harnessing the power of handsets for emergency management




Mobile phones, or handsets, offer vast opportunities for emergency management and rescue organisations. From the information a handset can provide to emergency services to the information rescuers can send to citizens, the role of the handset is crucial.





But how exactly can we harness this power?

This is what the latest EENA document “Mobile Handset Requirements - Communication to Emergency services” is all about.


Who is this for?

The document is a must-read for all stakeholders involved in emergency call handling, including:

  • Emergency services
  • Handset manufacturers
  • Mobile Network Operators
  • Government officials involved in telecommunications and similar fields
  • All other relevant stakeholders


Key-issues of emergency management

Learn everything there is to know about handset capabilities and emergency services, with concrete requirements about topics including:

  • Caller location
  • Handset-based location
  • Caller/handset identification
  • Data registered by the owner of the handset
  • Public warning
  • Mobile coverage
  • Accessibility
  • Emergency apps
  • Privacy
  • and more...


We want to thank Mr Björn Skoglund, EENA Operations Committee Vice-Chair (112 Service, SOS Alarm, Sweden) for his great contributions to this document.




EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include more than 1300 emergency services representatives from over 80 countries world-wide, 80 solution providers, 15 international associations/organisations, more than 200 Members of the European Parliament and over 90 researchers.