Welcome to EENA's blog
You don’t need to be a technical expert to understand emergency response. Our blog explains trends & gives insights on all things public safety, from the latest innovations to the key issues affecting citizens & emergency professionals.
As we accelerate into a digital-first future, there are some jobs that can never be replaced. Emergencies happen all the time and the first responders are crucial players in controlling the damage and saving lives. Ambulance workers, firefighters, police officers; all these workers are needed in extraordinary times. And they are people, the same as the ones they’re saving. So who is helping them?
Emergency calls and communication technology have a close connection to each other. However, the rapid technological change and its application in public networks and internal companies complicate routing emergency calls from companies to the most appropriate PSAP.
Artificial Intelligence is becoming a mainstream concept in the tech scene.
We are seeing it applied through at home assistants to allow us to operate our house through voice control, enabling our cars to drive themselves, or even to help diagnose diseases faster.
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Maya Angelou.
One of the primary tasks of all emergency services is to ‘serve their communities’. But what does that mean and how do we know when we are doing it well?
*”Stridsvärde” is our capacity to perform a specific task. It includes both physical and psychological abilities. It is dynamic and changes depending on recovery, preparation, experience and expectations.
Keeping track of the current stridsvärde helps us not just to realize when we are likely to succeed (high stridsvärde) or risk putting too much pressure on personnel (low stridsvärde).
You may know emergency dispatchers as the people at the end of an emergency call that helps people through some of the worst moments in life. But behind calm voices are stressed out individuals, with Chron mentioning that they typically have 8- or 12-hour shifts, with some shifts lasting as long as 24 hours. Emergency dispatchers are also usually required to work on weekends and holidays. That means, being a dispatcher is mentally and emotionally taxing, requiring sustained attentiveness, waiting for calls to come through and acting as an intermediary between a caller and rescue workers.
Find more posts
- Access to emergency services
- Artificial intelligence
- Caller location
- Disaster management
- Emergency call centre operations
- Emergency call centre technology
- Emergency professionals
- Next generation comms
- On-scene operations
- On-scene technology
- Social media
- Well-being and mental health