Welcome to EENA's blog

You don’t need to be a technical expert to understand emergency response. Our blog explains trends & gives insights on all things public safety, from the latest innovations to the key issues affecting citizens & emergency professionals.

Recent posts

Picture1

Beyond the Reporting Deadline: Shifting Focus to Monitoring and Enforcement of Emergency Caller Location Accuracy and Reliability

Today, 5 March 2024, marks the deadline for EU Member States to report to the European Commission on criteria adopted at national level for the accuracy and reliability of caller location information for emergency communications from landlines and mobile phones. With the box now ticked on this reporting obligation, the focus shifts to the monitoring and enforcement of these crucial standards.

Young man with hearing problems or hearing loss. Hearing test concept. High quality photo

A Case Study of Accessibility: 999BSL

In this blog, Katie Hanson, Senior Consumer Affairs Manager at Ofcom UK, explains 999BSL – a service introduced in 2022 that allows deaf British Sign Language (BSL) users to access emergency services in their first language. How does 999BSL work, and what was the process of consulting sign language users to ensure the service met their needs? What are the key requirements for 999BSL and how does it ensure equivalent access? What were the challenges, and how did the service overcome these? Find out more below.

AdobeStock_100000042 cropped-933x524-720x404

The Road to VoLTE Emergency Calling: Addressing the Opportunities and Challenges

The commercial and regulatory drive to roll out 4G/5G networks is generally welcomed by all stakeholders. Mobile Network Operators (MNOs) can increase network capacity by refarming valuable spectrum from “legacy” 2G and 3G network services to facilitate the provision of more enhanced services to their customers while regulators and authorities will be pleased to see faster speeds, better connectivity, and more enhanced and flexible communication services available to the public.