The EENA Tech & Ops Committee is a working group providing expertise on operational and technical issues related to emergency services. The Committee facilitates knowledge-sharing via the production of added-value documents, and shares expertise via webinars for EENA Members.

What we do

As suggested by its name, the EENA Tech & Ops Committee covers both technical and operational issues related to emergency response. From eCall and apps, and from NG112 to location, this Committee is the place in Europe to find the expertise and knowledge to push forward safety for citizens.

Don’t believe us? The EENA Tech & Ops Committee has produced over 100 documents open to everyone, as well as dozens of webinars sharing best practices among the public safety community.

Meet the eena Tech & Ops committee

EENA would like to thank all current and past Committee Chairs & Vice-Chairs. Generating these resources would not be possible without them!

Speaking of…

Luca Bergonzi


Luca is a telecommunications engineer, with experience in Signal Processing, Network simulations, VoIP networking & QA and software development. Currently, he is consolidating his skills in managing national and international governmental projects, dealing with complex solutions integration and control rooms deployment. He developed skills in solutions validation and certification, product demos/trials, technical speeches and other pre-sales activities. In Beta 80 group, he works on projects concerning software development and IT systems integration of control rooms for emergency management & public safety. His duties include the collection of requirements from customers/prospects, technical and economic proposals writing and preparation of answers to tenders. He runs product demos and participates to the R&D activities, as solution designer.


Wolfgang Kampichler


As Principal at Frequentis, Wolfgang Kampichler is actively contributing to innovation and technical expertise for future Public Safety communication or technologies in Europe and abroad. In this role he is a recognised expert on NG9-1-1/NG112 and speaker at industry and customer events addressing topics related to VoIP and emergency services. He is an engineer by profession. Wolfgang started his career as a research assistant at the Department of Computer Science (Vienna University of Technology) and was awarded with the degree of Doctor in technical sciences in 2002. Since then he has acquired international expertise in emergency communications when chairing and co-chairing the planning committee for the NENA Industry Collaboration Event #5 (ICE 5) and #6 (ICE 6) and supporting ETSI NG112 Plugtests as technical expert. Wolfgang represents Frequentis with his profound knowledge to support standardisation working groups in public safety (ETSI SC EMTEL) and air traffic management (EUROCAE). He holds the position as Co-Chair of the EENA Technical and Operational Committee and focuses on technical topics ranging from the discussion of standards and deployment of IP-based emergency services to information sharing for safety-critical issues. Wolfgang is also initiator and co-developer of DEC112, a private initiative to provide accessibility to Austrian emergency services, utilizing NG9-1-1/NG112 core technology.

Ciaran Moynihan


Henning Schmidtpott


Henning is responsible for IT-Management at the PSAP in Freiburg/Germany and has longtime active experience by working in emergency services since 2000. He is still working as a 112 dispatcher. Henning as a BA degree in Computer Science and will finish his master studies with a focus on cybersecurity next year. Currently he tries to improve location information for PSAPs in Germany.

Francisco Nobre


Francisco is Esri’s Public Safety Business Development Executive for the European Region. An experienced consultant, sales and project manager in GIS (Geographical Information Systems) with more than 20 years of experience using GIS tools from several providers to different markets (Energy & Utilities, Telecoms, Government, Defence & Intel, Public Safety & Homeland Security, to refer the most important ones). He has attained a large experience in delivering the solutions to the client in time and on budget guaranteeing the client requirements and satisfaction. Other areas of interest are training (more than 15 years of experience in training persons for IT, GIS and Engineering) from training itself to preparation of training material and courses, user support as team coordinator using ITIL norms and client management (from direct support to identification of new opportunities).

Iratxe Gomez


With and IT background but a rather functional / operational orientation, Iratxe is currently the presales manager of Global Emergency Management Solutions, within the Command & Control and Intelligence area which is part of the Mission Critical Systems unit at Atos. With over 10 years of experience as international consultant in public safety, she is also one of the Atos Experts in the Telecom & Networks domain, more precisely in the Next Generation Emergency Technologies subdomain (NG112 & NG911). She is a familiar face for the EENA community, first as member of the Advisory Board and committees since 2008 and then as co-chair of the Operations Committee in 2015 and 2016, authoring multiple publications and being a speaker in several conferences, and then also as the EENA Operations Director, before returning to Atos in 2018.

In her spare time she is a volunteer at VOST Europe, being one of the Community Managers and liaising with international teams, and she is based in Bilbao (northern Spain)

Carlos Rosa


Carlos has been linked to technological management since 2000. He started his professional career with CiberCentro, the IT management agency of the Government of the Canary Islands. Since 2009 it belongs to the public company GSC, which manages the service 1-1-2 of the Canary Islands and the Urgent and Non-Urgent Sanitary Transport. He is currently the IT Manager of this service, also participating in several technical forums related to the evolution of emergency services. Carlos Rosa holds a degree in Mathematics, is accredited as Director of Security and has completed several University Experts related to Information Security and the Digital Transformation of the Public Administration. He has also collaborated with several universities in Canary Islands as a teacher, in the preparation of teaching and research documents and in several works related to data analysis in the field of emergencies.

Kaili Tamm


Kaili Tamm is an adviser on 112 issues at the Estonian Ministry of the Interior. She has participated in EENA’s work since 2009 and is currently vice-chair of the EENA Tech and Ops Committee. Previously, Kaili had more than a decade-long career in the Estonian Emergency Response Centre, during which she became the Head of the National and International Cooperation Section. She has had the privilege to contribute to Estonia becoming the first country in the world to fully implement Advanced Mobile Location (AML). She also contributed to Estonia being among the first countries to adopt 112 as their single emergency number with the creation of a single national emergency response centre both for taking calls and dispatching operational units. Kaili holds an MA in Internal Security and an MA in Hungarian Language.

Markus Bornheim


Markus is actively working in the ICT industry since 1985. He started his professional career with Deutsche Telekom, studied Communications Engineering at the Technical University of Aachen, with a university degree in 1995. Working as a consultant for Avaya since 2000, he contributed to helping largest global organisations to move from traditional telephone networks to IP-based, multichannel communication platforms. In his role as a Consulting Sales Engineer in Avaya, Markus focuses on the Public Safety Emergency Services sector in the EU, supporting Avaya account teams across the EU region and beyond with his vertical insight and expertise. His regional focus allows him to understand future requirements in the public safety vertical to be picked up and translated into product development requests.


Alfonso Zamarro


Alfonso is an entrepreneur passionate about how to combine technology and public safety to solve global issues. He started working with EENA in different drone projects since 2015. He also contributed to the launch of the EENA Crisis Tech Startup Program, aiming to bring startups closer to first responders. Now, he is the Drones Activities Manager, leading & coordinating all drone-related projects within the EENA framework. Alfonso is also the CEO & Co-founder of Unblur, a startup helping incident commanders in the field cope with real-time data in the field.

Michael Proestler


As Founder and CEO of GridGears, Michael Proestler is driving the company’s vision of creating highly efficient, interconnected and multimedia capable emergency services by providing standardized components and contributing to the standards. Michael actively supports and promotes the standards by sharing his knowledge in EENA organized webinars and published documents. Additionally, he provides his expertise to develop NG112 conformance test specifications as a technical expert in ETSI’s STF 549 and TTF T009.

Michael has more than 10 years of experience in Public Safety. Starting out as a software engineer, designing and implementing mission-critical systems for public safety, he later provided his extensive technical knowledge as a consultant and then founded GridGears in 2017. Michael graduated from Vienna University of Technology in 2008 with a master’s degree in Computer Science. During his last year at the university, he started working in the Public Safety sector and the challenging and meaningful characteristics of that business captivated him ever since.

Thor Nielsen


As one of the founders of nWise, his focus has been to sell and integrate our technical solutions, which enable accessibility to telecommunication for people who are Deaf, DeafBlind and Hard of Hearing (D, DB, HH). Since 2001, Thor has worked with the development, deployment, and operation of the MMX® platform, which is used by Telecommunication Relay Services and connects calls made by people who are D, DB and HH to Emergency Services.

He works closely with service providers, solution developers, system integrators and telecom operators while interacting with regulatory authorities, user organizations, governmental authorities, and other stakeholders. He is an active member of NENA (North American Emergency Number Association) and EENA (European Emergency Number Association), and his goal is to make sure that meaningful accessibility to emergency services is a priority.

Since 2005, nWise has implemented Real-time Text (RTT) in their solutions. They further incorporated RTT into the concept of Total Conversation, which combines three different media in one session (voice, video, RTT).