At the European Emergency Number Association, we constantly work towards improving emergency response in Europe and beyond.

Here you can learn about some of the main topics covered by EENA, focused equally on technological innovations and bringing stakeholders together to advance public safety issues.

Advanced Mobile Location

Accurate caller location in case of an emergency is one of the most significant pieces of information for emergency call takers.


eCall is an emergency call service that notifies the emergency services in case of a road accident through technology fitted into the vehicle.

Next Generation 112

NG112 architecture opens emergency services to today’s ways of communications in a standardised way.

Public Warning

Efficient, multi-channel Public Warning Systems allow public authorities to quickly alert the population of an ongoing crisis or imminent threat.

2G/3G Shutdown

As we move towards 4G, and 2G/3G legacy services are shutdown, we must ensure the interoperability of handsets and networks.

AED Mapping

When automatic external defibrillators (AED) are used within the first 3-5 minutes of an out-of-hospital cardiac arrest (OCHA), survival rates can double.


Disability affects a high proportion of the population, but many countries still do not provide accessible emergency services.

Artificial Intelligence

Artificial Intelligence (AI), and specifically Machine Learning (ML), are being tested an increasing number of fields, including data-centric environments.

PSAP Directory

The Transnational Database is a single source reference for PSAPs in EU countries.
This database of long-numbers ensures that emergency services can communicate across borders.

Third Party Service Providers

Third party service providers (TPSPs) Third Party Service Providers (TPSPs) play an important role in


Emergency services are not exempt from cyberattacks and should be ready to face such situation.

Social media in crises

EENA has produced a series of documents and webinars dedicated to social media in emergency management (SMEM).