EENA, the European Emergency Number Association, is a non-governmental organisation. Our mission is to contribute to improving people’s safety & security.

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EENA Responds to European Commission White Paper on Digital Infrastructure Needs

The European Emergency Number Association (EENA) has submitted its official response to the European Commission’s consultation on the draft White Paper titled “How to Master Europe’s Digital Infrastructure Needs.”

NG112 & AI Days - Registration is now open!

We are thrilled to announce that EENA is hosting an upcoming conference dedicated to the advancements in Next Generation 112 as well as in Artificial Intelligence!
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112 AWARDS 2025: Submit your story

We would like to inform you that EENA is considering having the 112 Awards Ceremony back in 2025, as part of our annual event (9-11 April 2025 in Helsinki).


We have made our mission to improve the safety and security of the people in Europe and beyond. How can citizens get the best help possible if they find themselves in an emergency? This is the question we continuously try to answer.

To that end, we want to be the organisation in the sector driving change and making an impact. What we do, we do it for the people we serve, and we never forget it. We intend to be a highly effective, efficient and fast-moving organisation, trusted and credible for our actions, intentions and results. 

we focus on:

Advanced Mobile Location

Accurate caller location in case of an emergency is one of the most significant pieces of information for emergency call takers.


eCall is an emergency call service that notifies the emergency services in case of a road accident through technology fitted into the vehicle.

Next Generation 112

NG112 architecture opens emergency services to today’s ways of communications in a standardised way.

Public Warning

Efficient, multi-channel Public Warning Systems allow public authorities to quickly alert the population of an ongoing crisis or imminent threat.

2G/3G Shutdown

As we move towards 4G, and 2G/3G legacy services are shutdown, we must ensure the interoperability of handsets and networks.

AED Mapping

When automatic external defibrillators (AED) are used within the first 3-5 minutes of an out-of-hospital cardiac arrest (OCHA), survival rates can double.


Disability affects a high proportion of the population, but many countries still do not provide accessible emergency services.

Artificial Intelligence

Artificial Intelligence (AI), and specifically Machine Learning (ML), are being tested an increasing number of fields, including data-centric environments.