WELCOME TO
eena
EENA, the European Emergency Number Association, is a non-governmental organisation. Our mission is to contribute to improving people’s safety & security.

EENA Announces Recommendation on Emergency Caller Location Information Criteria
EENA has today announced recommendations on emergency caller location information criteria for mobile-originated emergency communications. Find them here.

EENA AI Special Project: Call for Interest
EENA intends to launch a Special Project on AI for PSAPs and emergency dispatch centres in 2024. This Special Project would consider testing the use of various AI applications in PSAPs and control rooms across Europe. Express your interest here!

EENA 2024: Call for Abstracts Now Open!
Submit your call for abstracts for EENA 2024 here - in Spanish and English!
MISSION & VISION
We have made our mission to improve the safety and security of the people in Europe and beyond. How can citizens get the best help possible if they find themselves in an emergency? This is the question we continuously try to answer.
To that end, we want to be the organisation in the sector driving change and making an impact. What we do, we do it for the people we serve, and we never forget it. We intend to be a highly effective, efficient and fast-moving organisation, trusted and credible for our actions, intentions and results.
WHAT'S NEW
- 05 Sep 2023
EENA AI Special Project: Call for Interest
- 910 Nov 2023
EENA Business Partners Networking Event 2023
2426 Apr 2024EENA Conference & Exhibition 2024
- 19 Sep 2023
EU Legislation One-Page Infographic
15 May 2023AML Report Card: 2023 Update
we focus on:
Advanced Mobile Location
Accurate caller location in case of an emergency is one of the most significant pieces of information for emergency call takers.
eCall
eCall is an emergency call service that notifies the emergency services in case of a road accident through technology fitted into the vehicle.
Next Generation 112
NG112 architecture opens emergency services to today’s ways of communications in a standardised way.
Public Warning
Efficient, multi-channel Public Warning Systems allow public authorities to quickly alert the population of an ongoing crisis or imminent threat.
2G/3G Shutdown
As we move towards 4G, and 2G/3G legacy services are shutdown, we must ensure the interoperability of handsets and networks.
AED Mapping
When automatic external defibrillators (AED) are used within the first 3-5 minutes of an out-of-hospital cardiac arrest (OCHA), survival rates can double.
Accessibility
Disability affects a high proportion of the population, but many countries still do not provide accessible emergency services.
Transnational Database
The Transnational Database is a single source reference for PSAPs in EU countries.
This database of long-numbers ensures that emergency services can communicate across borders.
WHAT OUR COMMUNITY SAYS ABOUT US
EENA is one of the most energetic, dynamic and creative associations I have ever had the pleasure of working with, and has achieved immense good in terms of improving public safety across Europe. Long may its excellent work continue!
Emily Hough
Crisis Response Journal (CRJ)
EENA’s mission is to drive change that helps “improve the safety and security of people. ” It’s been extremely gratifying to work with an organization that is so open, trusted and effective, as EENA has been in, creating a platform for everyone involved in the public safety community and to provide a space for collaboration and learning.
Fiona Lee
The cooperation with EENA is of immense importance for us as a manufacturer of communication solutions, as it enables us to ensure that our solutions are designed according to the actual needs of the Public Safety Community.
Markus Bornheim
Avaya
EENA is a great hub for us PSAP organisations! EENA has created natural meeting places, physically and virtually, where we can join, meet and exchange best practises and lessons learned.
Björn Skoglund
SOS Alarm, Sweden
Thanks to the transnational PSAP contact database managed by EENA, we have been able to help those that have faced emergencies outside Lithuania. We are proud of this partnership that results in saving lives.
Tadas Maroscikas
Lithuanian Emergency Response Centre
Working with EENA has been instrumental in the adoption of improved location determination information from mobile devices in Europe; today’s lives are being saved thanks to both the advocacy and networking opportunities that EENA provides.
Ed Parsons
Integrating brand-new technology, like drones, into emergency response means we first have to understand how this technology will be used by public safety entities; learning about integration, deployment, tactical approach, data capturing and sharing, to best practices. EENA and DJI have been working on these questions for over two years to help educate and set standards.
Romeo Durscher
DJI