Public Safety Answering Points - Global edition 2017

Don't miss a thing with detailed profiles of 55 countries!

Public Safety Answering Points - Global edition 2017















EENA is happy to present you with the second edition of “Public Safety Answering Points (PSAPs) – Global edition” annual publication!

Emergency services operate very differently across continents. Even within the same country, there can be differences in the structure, technologies and procedures of each organisation. As a result, understanding and comparing systems is a big challenge for emergency professionals.

The good news? EENA is here to help.


55 countries

data · technologies · upcoming projects


Download the report and find details about PSAPs’ functioning, understand the complexity of different national structures and get a clear view of the context in which PSAPs operate in 55 countries worldwide!

The report promises to become your main reference point for PSAPs: from traditional information, such as number of organisations, calls, legislation and upcoming projects, to all new technologies, including eCall, public warning, caller location, drones and more…

And that’s not all!

Every year the report adds questions to ensure readers get all latest developments. That is why the 2017 edition includes a brand-new section on how emergency services use social media in emergencies.




EENA would like to thank our members from emergency services and public authorities for making this publication possible with their generous contributions!

Please note that the full document is available only to EENA Members. To get access to the document, feel free to contact Jérôme Pâris at

EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include more than 1300 emergency services representatives from over 80 countries world-wide, 80 solution providers, 15 international associations/organisations, more than 200 Members of the European Parliament and over 90 researchers.