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Author: Sanna Antila

From manual routines to life-saving automation: Transforming emergency dispatch with technology

October 22, 2025 David Fredman, Fredrik Byrsell Defibrillators

This blog post presents how Sweden's SOS Alarm has replaced manual, repetitive tasks in the emergency dispatch process with automation to save lives.

Is 112 a valid emergency number in America?

October 7, 2024 Ciaran Moynihan Emergency call centre technology

This blog post explores the complexity of emergency numbers across different regions and how emergency calls are recognised and prioritised. The article also delves into how mobile devices and networks handle emergency calls using various technical standards and how they ensure the correct routing and priority for these critical communications, especially when users are roaming internationally.

Mental wellbeing for emergency services staff

October 8, 2025 Jules Lockett Well-being and mental health

In this blogpost, Jules Lockett from the London Ambulance Service addresses the mental impact of frontline work in emergency services, and presents practices and initiatives to improve mental wellbeing.

Getting started with AI in public safety: A guide for Public Safety Answering Points

September 2, 2025 Nick Chorley Access to emergency services

This blogpost by offers a practical guide for Public Safety Answering Points on how to begin adopting AI, from call transcription and translation to predictive analytics and triage, highlighting both the opportunities to improve efficiency and save lives, and the need for careful planning, data security, and staff training.

Cybersecurity in control rooms

August 27, 2025 Ross Venhuizen Cybersecurity

This blogpost explores why cybersecurity is vital for emergency control rooms, the growing threats they face from attacks like DDoS and ransomware, and practical steps to strengthen their resilience. With control rooms at the core of public safety, protecting them means protecting lives.

Emergency communications over LTE and IMS: Unresolved issues and risks

July 1, 2025 Cristina Lumbreras Emergency call centre technology

This blogpost provides a summary of the most important issues EENA members have reported on LTE and IMS.

10 years of eCall in the EU: Milestones, lessons, and the road ahead

May 19, 2025 Peter Lonergan eCall

This blogpost recalls the history of eCall, the life-saving technology which automatically alerts emergency services in the event of a crash, or manually by request of the vehicle’s occupants, in order to save lives by cutting response times and thereby reduce road fatalities.

Prepare your PSAP for NG eCall with Cestel’s NextGen eCall decoder and NextGen IVS eCall Simulator

October 22, 2024 Bertrand Casse Emergency call centre operations

In this blog post, Cestel presents how their NG eCall decoder and NextGen IVS eCall Simulator can benefit PSAPs.

A picture of telephones and desktops on a table.

Business Continuity Management in PSAPs

October 22, 2024 Henning Schmidtpott Emergency call centre operations

This blog post addresses why Business Continuity Management (BCM) is important in building resilience in PSAPs and how it can be implemented.

Upcoming changes in cybersecurity environment for PSAPs

October 17, 2024 Peter Lonergan Emergency call centre operations

This blog post covers what the new cybersecurity requirements established by the EU's new directive (NIS 2). The post explains the improvements to the previous directive, the benefits to PSAPs and the time it takes for the Directive to come into effect.