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Author: Sanna Antila

When every second counts: How NG112 is rethinking emergency communications

May 15, 2026 Maxime Mialon Next generation comms

This blog post outlines the conversations at the EENA 2026 Conference on NG112 and Europe's emergency communications shifting towards IP-based future.

Aware, not yet prepared: Insights from a survey on societal disaster preparedness

May 27, 2026 Liana Musat Disaster management

This blog posts outlines the findings of a survey on disaster preparedness, including how communities receive information, how they prepare for potential hazards and what types of training or support would be most useful.

Enhancing caller location for faster and more reliable emergency response

May 13, 2026 Maxime Mialon Caller location

Getting the caller’s location accurately, fast, and even indoors, is becoming one of the defining challenges of modern emergency response. This blog post outlines the conversations on caller location at the EENA 2026 Conference.

Emergency calls in danger: The hidden risks of the 4G and 5G transition

May 11, 2026 Maxime Mialon Emergency call centre technology

This blog post addresses the risks of the 4G/5G transition, as presented at the EENA Conference 2026.

Operational challenges of large-scale emergency call systems

May 5, 2026 Fahri Gürcan Artificial intelligence

How Artificial Intelligence can strengthen, not replace, human decision-making Emergency call systems represent one of the most critical layers of public safety infrastructure. While citizens experience these systems as a single phone call, the reality behind the scenes is far more complex. Each call initiates a time-critical decision chain involving multiple agencies, human judgment under […]

Artificial intelligence handbook: Call to action

February 26, 2026 Luca Bergonzi Artificial intelligence

This blogpost examines the current adoption of AI in the public safety environment, its potential evolution, impact and constraints that drive expectations. To start building a collection of cases that can help in getting familiar with the potential of AI, some real case scenarios are being addressed, showing useful applications with out-of-the-box thinking.

From manual routines to life-saving automation: Transforming emergency dispatch with technology

October 22, 2025 David Fredman, Fredrik Byrsell Defibrillators

This blog post presents how Sweden's SOS Alarm has replaced manual, repetitive tasks in the emergency dispatch process with automation to save lives.

Is 112 a valid emergency number in America?

October 7, 2024 Ciaran Moynihan Emergency call centre technology

This blog post explores the complexity of emergency numbers across different regions and how emergency calls are recognised and prioritised. The article also delves into how mobile devices and networks handle emergency calls using various technical standards and how they ensure the correct routing and priority for these critical communications, especially when users are roaming internationally.

Mental wellbeing for emergency services staff

October 8, 2025 Jules Lockett Well-being and mental health

In this blogpost, Jules Lockett from the London Ambulance Service addresses the mental impact of frontline work in emergency services, and presents practices and initiatives to improve mental wellbeing.

Getting started with AI in public safety: A guide for Public Safety Answering Points

September 2, 2025 Nick Chorley Access to emergency services

This blogpost by offers a practical guide for Public Safety Answering Points on how to begin adopting AI, from call transcription and translation to predictive analytics and triage, highlighting both the opportunities to improve efficiency and save lives, and the need for careful planning, data security, and staff training.