The page is updated ongoingly until 12 February 2020.

This year we celebrate the 10-year anniversary of Manneken Pis receiving his 112 costume.

For 112 Day 2020, EENA’s proposal is for countries to create their own National 112 Awards Ceremony. The ceremony could be anything from giving a certificate to a local hero to handing several awards like at EENA’s 112 Awards Ceremony.

There are no rules (you can choose how many awards you will hand and the place of the celebration).

We’re inviting you to choose your heroes!

On this day, we celebrate together and EENA, as always, will share the various actions that are taking place in different countries.

From national ceremonies to celebrate emergency service personnel, to open doors for people to understood what is going on inside emergency services, as well as awareness campaigns. You won’t want to miss a beat.

Stay tuned. We will share everything with you.

Actions in the countries

Andorra

Department of Prevention and Extinction of Fire and Rescue

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Department of Prevention and Extinction of Fire and Rescue

The Department of Prevention and Extinction of Fire and Rescue will carry out the 112 promotion through the governmental RSRS (government, firefighters etc.)

Belgium

The Federal Public Service of Home Affairs

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The Federal Public Service Home Affairs​

On 112 Day, the Federal Public Service Home Affairs of Belgium will inform people about a new functionality: an interactive voice response system for the emergency numbers 112 and 101.

From the 112 day onwards, people who call 112 or 101 in Belgium will hear a message that offers the choice between ambulance and fire assistance (1) and police (2). Calls from callers that make the wrong choice or who don’t make a choice at all will of course also arrive in the call centre and be handled.  

Before 112 day, if you called 112 in Belgium you would will be redirected to the emergency number 101 and because of this, valuable time may be wasted. One of the advantages of this simple interactive voice response system is to help people to get help from an operator specialised in ambulance or fire assistance (from a Belgian 112 call centre) or from an operator specialised in police assistance (from a Belgian 101 call centre) without the need to be redirected to another emergency number.

Bulgaria

Bulgaria Directorate National System 112

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Bulgarian Directorate National System 112 ​

The Bulgarian Directorate National System 112 will have a ceremony to award employees who have shown excellent works during the last year.

Also, a presentation will be made about the future developments of 112 in Bulgaria with a special focus on Next Generation 112.

Croatia

Civil Protection Directorate of the Ministry of Interior and Civil Protection Regional Offices

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Civil Protection Directorate of the Ministry of Interior

This year the country celebrates 15 years of the European Emergency Number 112.

Actions will be organized by the Civil Protection Directorate of the Ministry of Interior and Civil Protection Regional Offices in Zagreb, Split, Rijeka, Osijek and Varaždin and in cooperation with the local community and emergency services.

Open Doors Days, visits to the 112 Centres, roundtables and education of kids are some of the planned activities.

Cyprus

Ministry of Transport, Communications and Works

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Ministry of Transport, Communications and Works

In Cyprus, all mobile operators will send an informative message to all their clients. Also, the Cyprus Post will produce a special stamp for 112 Day 2020.

Furthermore, starting from February and throughout 2020, all television stations will broadcast a short film produced by the Press and Information Office of Cyprus Ministry of Transport, Communications and Works.

The same film will be also broadcasted on the screens of the main post offices, along with a banner about 112.

Czechia
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Information to be provided

Denmark

Copenhagen Fire Department

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Copenhagen Fire Department

In Denmark, the Copenhagen Fire Department will share photos of their dispatchers, information about Advanced Mobile Location (AML) and their alarm center on social media. 

Estonia

Estonian Emergency Response Centre

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Estonian Emergency Response Centre

The Estonian Emergency Response Centre is celebrating 112 day with several activities:

112 competition: kindergarten children and families are invited to make the number 112 in the snow.

A media event summarising the last year and re-thinking the future.

Finland

Finnish Emergency Response Centre

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Finnish Emergency Response Centre

In Finland, the main event will be a 112 seminar in Helsinki. The event will be attended by influential figures of the national safety authorities.

Dozens of public events are organised around Finland simultaneously. Security actors and authorities are present at the events.

The campaign goal of the Emergency Response Centre is to increase people’s awareness of the 112 number in the entire EU area, and to provide information on the 112 Suomi mobile application.

Germany

Actions were carried out in the different federal states

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Federal States:

In Germany, the common project with all the main German Fire Brigades is to tweet from 08:00am to 08:00pm about 112, current emergencies, information about the different jobs and special units.

#112live; #Aachen112; #TwitterGewitter are some of the hashtags behind this campaign.

The Ministry of Health is carrying out an information campaign to build up a system of emergency doctors at the coordination centres to support ambulances in action by radio/telephone.

Hungary

Emergency Call Centres

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Emergency Call Centres

In Hungary, as per other years, the Emergency Call Centres will do Open Doors to raise awareness of 112 Day to citizens.

The Emergency Call Center in Miskolc will focus on the work of call-takers. Participants will be able to test the call handling system, visit the emergency response vehicles & learn about CPR and health care.

The Emergency Call Center in Szombathely will have an Award Ceremony to award the best call-takers of 2019 as well as other emergency professionals and citizens to praise them for their services.

Ireland

National Ambulance Service (NAS)

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National Ambulance Service (NAS)

In Ireland the National Ambulance Service (NAS) will share  different visuals to raise awareness of the importance of 112 to their citizens.

The videos feature some of the Emergency Call Takers, Emergency Medical Dispatchers, Paramedics, Advanced Paramedics and Ambulance Officers talking about their roles in the NAS.

Moldova

The National Single Service for Emergency Number in Moldova

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The National Single Service for the Emergency Number

On 112 Day, The National Single Service for the Emergency Number in Moldova, will open a new PSAP in Chisinau.

At the event, there will be the representatives from the government, Emergency Response Organisations, media and the 112 Team.

After the official ceremony, they will have an Open Doors event.

Georgia

112 Emergency Centre

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112 Emergency Centre

Every year on 112 Day, 112 Georgia does a ceremony to recognise the work of their call takers and dispatchers. 

See here their 112 Day 2019 celebrations: http://112.gov.ge/index.php?m=8&news_id=292&lng=eng

Italy

Ministry of Interior

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Ministry of Interior

On 112 Day, Italy presents the official video advertisement of the 112 service, distributed on TV and other media throughout the Country!

The video is kindly provided by Dr. Alberto Zoli, member of the Commission 75-bis of the Ministry of Interior.

Portugal

National Police Directorate

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National Police Directorate

On 112 day, through the Public Security Police, Portugal will carry out awareness actions in schools throughout the territory.

They will also allowed visits to the 112 operational centres in Lisbon and Porto.

Latvia

State Fire and Rescue Service

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State Fire and Rescue Service of Latvia

In Latvia, the officials of the State Fire and Rescue Service of Latvia (SFRS) will go to schools to inform and educate students in grades 6-9 about 112.

There will also be information on 112 on SFRS Twitter and Facebook pages and Mass media.

Lithuania

Emergency Response Centre

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Emergency Response Centre

In Lithuania, they will do a press release, upload videos about 112 and their specialists will participate in a special event in one local Kindergarten.

Sweden

SOS Alarm

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SOS Alarm

Sweden is organising a full day dedicated to emergency services with seminars and other activities.

A 112 Awards Ceremony will also be organised to award collaboration.  Previously, the award was awarded to, among other things, the rescue effort for 12-year-old Dante in 2018 and the response to the terrorist attack in Drottninggatan in 2017.

Spain

Actions were carried out in the different regions

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Regions:

Asturias - Red Cross in Mieres

In Asturias, the Red Cross in Mieres will raise public awareness about 112. The activity planned in Mieres will consist of distribution of information on the street, as well as an awareness activity in the town hall square in which the Red Cross and the municipal police service will participate.

Basque Country - Directorate of Emergency Care and Meteorology 

In the Basque Country, the Directorate of Emergency Care and Meteorology will publish a press release and organise an Awards Ceremony. Distinctions will be given to public entities and volunteers from the field of Civil Protection will be publicly recognised with a diploma for their 10 and 25 years of commitment to the Security Department.

Also, medals will be awarded to recognise citizen involvement in the safety of people, their property and collective heritage, in situations of serious collective risk, catastrophe and public emergency.

Castilla-La Mancha - 112 Emergency Centre

The Emergency Service 112 Castilla-La Mancha is holding a school drawing competition. The winner of the competition will receive a certificate. The classmates will also visit the Emergency Centre in Toledo.
During the day, the children will meet firefighters, doctors, police officers and other members of the emergency services.

Catalonia - 112 Emergency Centre 

The 112 Emergency Centre of Catalonia will highlight the European emergency number, 112 through their channels - website, social networks, etc.

Madrid – 112 Emergency Centre
112 Madrid will celebrate by creating a special radio station to highlight the very important role that amateur radio operators play in natural disasters and major emergencies when communications in the affected areas are disrupted.
They will be on the air on Sunday 9 February with several amateur bands with the special call sign EG4UUD.
In addition, on Monday 10 February, there will be a ceremony to give recognition to individuals and institutions.

Extremadura – 112 Emergency Centre

The actions that the 112 Extremadura will carry out this year will be:

  • Social media campaign on Twitter - the campaign will be linked with the awards that were held on the 20th anniversary of 112 Extremadura.
  • Media interview with the Director General of Emergencies, Civil Protection and Interior of the Autonomous Community of Extremadura.
  • Publication of the annual report of the year 2019. 
Switzerland

Cantonal Emergency Dispatch Center KNZ St. Gallen

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Cantonal Emergency Dispatch Centre KNZ St. Gallen

The Cantonal Emergency Dispatch Centre of St. Gallen is working on improving AML and eCall services in the country.

The year 2020 will be a chance to bring these projects to a new level. In cooperation with the government, many different specialists, various committees and the big mobile telephone operators, the dispatcher centre is are looking forward to a new standard of emergency call services in Switzerland.

Romania

Special Telecommunication Service (STS)

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Special Telecommunication Service (STS)

In Romania, the Special Telecommunication Service (STS) will launch different campaigns and activities to celebrate 112 Day.

On 31st January, they organised a blood donation campaign.

An intensive social media campaign is planned in different media outlets. Testimonials of 112 operators and messages on street billboards and in the metro encouraging people to make responsible calls to 112, are some of the actions.

The integrated dispatch center in Bucharest will host a press conference about the Romanian 112 service, the 112 statistics for 2019, as well as the new facilities of the 112 system which will be implemented during the next period in the country e.g. Advanced Mobile Location (AML).

112 operators will also be in the most popular Romanian morning shows to talk about their work and to give useful information to the audience.

The integrated dispatch center in Bucharest will also receive groups of children in the 112 centers and show them the people behind the emergency calls.