Managing change: the example of Finland

From 15 centres to a network of 6 centres.

Managing change: the example of Finland

The Finnish administration’s view was ”In 2015 Finland will have a coherent, networked and reliable nationwide Emergency Response Centre Administration as the first link in responding to emergency needs quickly and professionally."

To accomplish it, a deep reform took place inside the Finnish emergency services structure. The 15 emergency services centres were reduced to a network of 6 centres.


In this document the experience of how this change was achieved and important lessons learnt are detailed. This document is of high interest for all public authorities foreseeing a similar reform.

EENA would like to warmly thank Mr. Marko Nieminen and Mr. Heikki Uusitalo, from the Emergency Response Centre, Finland, for their valuable contributions to this publication.

You can read the document here.

EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include more than 1300 emergency services representatives from over 80 countries world-wide, 80 solution providers, 15 international associations/organisations, more than 200 Members of the European Parliament and over 90 researchers.