Researchers

The EENA Network of Researchers is an international network of researchers in the fields of emergency communications and emergency services. It aims at fostering sharing of information and knowledge among…

Associations

You can find here all the different associations that are part of the EENA community. With networks coming from all over the world, we all share a commitment to the…

Documents

EENA annual publication Public Safety Answering Points – 2023 Global edition Every year, EENA releases its publication on the organisation of Public Safety Answering Points (PSAPs). Having started by just…

Training of 112 Call Takers & Dispatchers

112 call-takers and dispatchers play an essential role in the emergency services chain. Ensuring consistent, high-quality training is both challenging and lifesaving. Learn how different European countries tackle this in…

Webinars

We are committed to knowledge-sharing in our efforts to improve public safety and the work of emergency services. That is why we regularly organise free, open, webinars where you can…

NG112: Project information & Update

As citizens everywhere are increasingly moving towards multimedia digital channels for their regular communications, emergency services continue to be accessible only by traditional voice call… Next Generation 112 (NG112) seeks…