Earlier this year, emergency call centres experienced a strange and alarming issue. Globally, millions of calls to emergency numbers were made, but the callers were completely silent.
The Effects of Circuit Switched FallBack on Emergency Calls
According to the current legal framework, access to emergency services revolves around number-based interpersonal communication services, which means the caller identity is one of the main attributes of the emergency call.
Sirens to Sounds: Emergency Services and Harnessing the Power of TikTok
Emergency service staff… or social media star? In today’s world, you can be both – as TikTok carves out a new space for police, firefighters, and paramedics to reach a young, new audience.
The NG-SOS Platform; a case study of up-and-running international interoperability
NG-SOS has created a unique cross-border connection of 4 EU mobile apps, which together currently serve more than 3.5 million users, and which have been communicating within a homogeneous barrier-free region for more than 4 years.
New Technologies, New Opportunities: Improving Accessibility in Emergency Communications
This blog considers the role of PEMEA in light of new accessibility requirements clarified by the recently adopted delegated regulation supplementing the European Electronic Communications Code.
Resolving the eCall Callback Issue
eCall is estimated to have the potential to save up to 2,500 lives annually. But one legacy issue remains: ensuring a callback service is possible.
8 recommendations to get the most out of Public Warning Systems
Here were are! Today is the deadline for the 3,5-year long-period for the Member States of the European Union to deploy telephone-based public warning systems. However, public authorities should not limit themselves only to the legal mandate but rather make sure to get the best possible system to alert their population.
Can AI & VR solve the challenges of our first responders?
As we accelerate into a digital-first future, there are some jobs that can never be replaced. Emergencies happen all the time and the first responders are crucial players in controlling the damage and saving lives. Ambulance workers, firefighters, police officers; all these workers are needed in extraordinary times. And they are people, the same as the ones they’re saving. So who is helping them?
Enterprise Emergency Communications
Emergency calls and communication technology have a close connection to each other. However, the rapid technological change and its application in public networks and internal companies complicate routing emergency calls from companies to the most appropriate PSAP.
A human-centred approach to emergency services
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Maya Angelou.
One of the primary tasks of all emergency services is to ‘serve their communities’. But what does that mean and how do we know when we are doing it well?