Let me start with a confession: I dislike acronyms more and more every year, and unfortunately my world is full of acronyms. While digging into public safety related intelligence, I’ve come across a lot of “xINT”:
Behind every rescue operation, there is a team of dedicated individuals. Each one is a vital link in the emergency response chain. What drives these professionals to go the extra mile to keep people safe? Our Knowledge Officer, Rose Michael, caught up with Italian firefighter Federico Brizio to talk about working in the emergency call centre: the challenges faced, how they are overcome, and the rewarding experiences.