The Public Safety Command Centre “112” of the Ministry of Internal Affairs of Georgia was actively involved in the process of managing the COVID-19 pandemic from the very beginning; and has been working continuously in emergency mode to provide timely and highly qualified services to every citizen.
Enterprise Emergency Communications
Emergency calls and communication technology have a close connection to each other. However, the rapid technological change and its application in public networks and internal companies complicate routing emergency calls from companies to the most appropriate PSAP.
EENA meets Rut Erdelyi to talk about resilience
When a disaster strikes, it is important for society to be able to resist, adapt, transform, and recover from the hazard in an efficient and quick manner. But how can we build societal resilience for a safer world?
Marta Azevedo Silva, our Communication & Press Manager, had a conversation with Rut Erdelyi, European Director of The Resilience Advisors Network to talk about embracing change, building capacity and innovative ideas to address threats and understand how we can strengthen community resilience in disasters and emergencies.
Teleworking for emergency call-takers
The demands of the last year saw the rise of telehealth and teleworking. Many people, who had never before considered the possibility, were introduced to the concept of the remote office. The same can be said for emergency call-takers. As the importance of social distancing and quarantine became clear during the COVID-19 pandemic, many emergency call centres were presented with a unique challenge: how to continue to provide continuity of high-level service with the risk that call-takers would be unable to attend work? To address this, we saw the implementation of remote emergency call-taking.
EENA meets Italian firefighter Federico Brizio
Behind every rescue operation, there is a team of dedicated individuals. Each one is a vital link in the emergency response chain. What drives these professionals to go the extra mile to keep people safe? Our Knowledge Officer, Rose Michael, caught up with Italian firefighter Federico Brizio to talk about working in the emergency call centre: the challenges faced, how they are overcome, and the rewarding experiences.
Inside the emergency call centre: designing a PSAP
There are always many factors to consider when designing a new building. Design becomes even more important when this building will be the place where emergency call-takers carry out lifesaving work.
Lifesaving chain of events: from an emergency call to help arriving on scene
You pick up the phone to call a family member. You dial and connect after a few seconds. You start to chat. Most likely, you never thought about the chain of events behind the scenes that made that conversation possible.