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Using live video features for emergency rescue: The eye-on-scene assessment in Italy, the importance of multimedia emergency communications

The modernisation of emergency communications requires a perfect balance of technology and human empathy. As underlined by the Next Generation 112 premises, more and more citizens expect to be supported by the emergency services through easy procedures and familiar tools.
Video calls and eye-on-scene technologies have already begun to build this reality, as evidenced by the stories of Patrick, a 2-year-old boy saved from choking, and of Alex, born thanks to remote support via video call.

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Tomorrow’s ambulance – Technology: ally or enemy?

Technology is changing the world at a breakneck speed. In this ‘global village’, where everything is intertwined and everyone can interact, challenges are increasing in different fields of society. The public safety sector is no exception. What trends and opportunities are beginning to emerge? What are the challenges and threats that arise?