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Teleworking for emergency call-takers

The demands of the last year saw the rise of telehealth and teleworking. Many people, who had never before considered the possibility, were introduced to the concept of the remote office. The same can be said for emergency call-takers. As the importance of social distancing and quarantine became clear during the COVID-19 pandemic, many emergency call centres were presented with a unique challenge: how to continue to provide continuity of high-level service with the risk that call-takers would be unable to attend work? To address this, we saw the implementation of remote emergency call-taking.

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Tomorrow’s ambulance – Technology: ally or enemy?

Technology is changing the world at a breakneck speed. In this ‘global village’, where everything is intertwined and everyone can interact, challenges are increasing in different fields of society. The public safety sector is no exception. What trends and opportunities are beginning to emerge? What are the challenges and threats that arise?

Security

Cybersecurity: preparedness & prevention

We don’t need to tell you that 2020 was a challenging year for emergency services on many fronts. While health professionals worked tirelessly to fight the outbreak of COVID-19, it soon became clear that hackers and other malicious online actors will not rest during this global crisis. The importance of cybersecurity for emergency organisations became clearer than ever before.