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EENA meets Rut Erdelyi to talk about resilience

by Disaster managementEmergency call centre operationsEmergency professionals

When a disaster strikes, it is important for society to be able to resist, adapt, transform, and recover from the hazard in an efficient and quick manner. But how can we build societal resilience for a safer world?

Marta Azevedo Silva, our Communication & Press Manager, had a conversation with Rut Erdelyi, European Director of The Resilience Advisors Network to talk about embracing change, building capacity and innovative ideas to address threats and understand how we can strengthen community resilience in disasters and emergencies.

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Using live video features for emergency rescue: The eye-on-scene assessment in Italy, the importance of multimedia emergency communications

by Emergency call centre technologyNext generation comms

The modernisation of emergency communications requires a perfect balance of technology and human empathy. As underlined by the Next Generation 112 premises, more and more citizens expect to be supported by the emergency services through easy procedures and familiar tools.
Video calls and eye-on-scene technologies have already begun to build this reality, as evidenced by the stories of Patrick, a 2-year-old boy saved from choking, and of Alex, born thanks to remote support via video call.