In this blog post, Cestel presents how their NG eCall decoder and NextGen IVS eCall Simulator can benefit PSAPs.
Business Continuity Management in PSAPs
This blog post addresses why Business Continuity Management (BCM) is important in building resilience in PSAPs and how it can be implemented.
Upcoming changes in cybersecurity environment for PSAPs
This blog post covers what the new cybersecurity requirements established by the EU’s new directive (NIS 2). The post explains the improvements to the previous directive, the benefits to PSAPs and the time it takes for the Directive to come into effect.
The Digitalisation of Emergency Services: A Journey to Efficiency and Safety
This blog will explore how best to understand digitalisation, the role it can play in Public Safety Answering Points (PSAPs) and emergency services, and how best to exploit its potential.
The Work of 112 Georgia and Implemented Activities During the COVID-19 Pandemic
The Public Safety Command Centre “112” of the Ministry of Internal Affairs of Georgia was actively involved in the process of managing the COVID-19 pandemic from the very beginning; and has been working continuously in emergency mode to provide timely and highly qualified services to every citizen.
Enterprise Emergency Communications
Emergency calls and communication technology have a close connection to each other. However, the rapid technological change and its application in public networks and internal companies complicate routing emergency calls from companies to the most appropriate PSAP.
EENA meets Rut Erdelyi to talk about resilience
Disaster managementEmergency call centre operationsEmergency professionalsInterviewsWell-being and mental health
When a disaster strikes, it is important for society to be able to resist, adapt, transform, and recover from the hazard in an efficient and quick manner. But how can we build societal resilience for a safer world?
Marta Azevedo Silva, our Communication & Press Manager, had a conversation with Rut Erdelyi, European Director of The Resilience Advisors Network to talk about embracing change, building capacity and innovative ideas to address threats and understand how we can strengthen community resilience in disasters and emergencies.
Teleworking for emergency call-takers
The demands of the last year saw the rise of telehealth and teleworking. Many people, who had never before considered the possibility, were introduced to the concept of the remote office. The same can be said for emergency call-takers. As the importance of social distancing and quarantine became clear during the COVID-19 pandemic, many emergency call centres were presented with a unique challenge: how to continue to provide continuity of high-level service with the risk that call-takers would be unable to attend work? To address this, we saw the implementation of remote emergency call-taking.
EENA meets Italian firefighter Federico Brizio
Behind every rescue operation, there is a team of dedicated individuals. Each one is a vital link in the emergency response chain. What drives these professionals to go the extra mile to keep people safe? Our Knowledge Officer, Rose Michael, caught up with Italian firefighter Federico Brizio to talk about working in the emergency call centre: the challenges faced, how they are overcome, and the rewarding experiences.
Inside the emergency call centre: designing a PSAP
There are always many factors to consider when designing a new building. Design becomes even more important when this building will be the place where emergency call-takers carry out lifesaving work.