EENA annual publication
Public Safety Answering Points – 2022 Global edition
Every year, EENA releases its publication on the organisation of Public Safety Answering Points (PSAPs). Having started by just including European structures, the publication now covers 57 countries worldwide. This document is prepared with the generous contributions of the EENA network of emergency services and public authorities.
documents
October 24, 2014
Managing Change: Regione Lombardia, Italy
July 22, 2014
Managing the tendering process in the European Union v1
July 21, 2014
Assessing Meaningful Response Times
March 3, 2014
112 PSAPs Technology
February 25, 2014
112 Smartphone Apps
December 19, 2013
NG112 Transition Models
December 2, 2013
Contingency Plans
September 17, 2013
Means to Access 112
August 14, 2013
Promotion of Emergency Numbers
July 31, 2013
112 and the EU Legislative Framework
June 11, 2013
Capturing Feedback from Stakeholders
December 3, 2012
Overload of Calls
October 30, 2012
Costs of Providing Emergency Call Answering Services
October 22, 2012
Call Taking Procedures and Data to be Gathered
October 12, 2012
Training of 112 Call Takers
October 12, 2012
112 Terminology
August 29, 2012
Psychological Support of 112 Call Takers
June 25, 2012
Public Warning
June 18, 2012
SMS Access to 112