EENA annual publication
Public Safety Answering Points – 2022 Global edition
Every year, EENA releases its publication on the organisation of Public Safety Answering Points (PSAPs). Having started by just including European structures, the publication now covers 57 countries worldwide. This document is prepared with the generous contributions of the EENA network of emergency services and public authorities.
documents
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/Next-Generation-eCall-pdf.jpg)
December 11, 2015
Next Generation eCall
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/2015_12_02_PEMEA-Final-pdf.jpg)
December 2, 2015
PEMEA requirements & functional architecture
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/2021_03_09_NG-Call-recording_Final-pdf.jpg)
November 30, 2015
Recording for PSAPs: Future Technology
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/Remote-Piloted-Airborne-Systems-RPAS-and-the-emergency-services-1-pdf.jpg)
November 20, 2015
RPAS & Emergency Services
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/Data-Sharing-between-Emergency-Services-pdf.jpg)
September 29, 2015
Data Sharing between Emergency Services
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/2015_08_24_AML_Revised_FINAL-pdf.jpg)
August 24, 2015
AML in the United Kingdom
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/Public-Warning-updated-version-1-pdf.jpg)
July 15, 2015
Public Warning (updated)
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/Next-Generation-112-Transition-Models-Implementation-Activities-pdf.jpg)
July 15, 2015
NG112 Transition Models: Implementation Activities
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/Access-to-112-from-Private-Networks-pdf.jpg)
June 16, 2015
Access to 112 from Private Networks
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/SMS-communication-with-PSAPs-and-EROs-updated-version-pdf.jpg)
June 10, 2015
SMS communication with PSAPs and EROs (updated)
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/Managing-Human-Resources-in-a-PSAP-pdf.jpg)
June 7, 2015
Managing Human Resources in a PSAP
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/Using-and-optimising-GIS-in-an-emergency-response-pdf.jpg)
May 21, 2015
Using and Optimising GIS in Emergency Response
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/Managing-Change-The-example-of-Finland-pdf.jpg)
May 7, 2015
Managing Change: Finland
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/Handset-Derived-Location-for-Emergency-Calls-pdf.jpg)
April 15, 2015
Handset Derived Location for Emergency Calls
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/2015_03_18_PEMEA_v1.7_final_updated1-pdf.jpg)
March 18, 2015
112 Apps strategy
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/Managing-Change-pdf.jpg)
February 12, 2015
Managing Change
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/Workforce-management-pdf.jpg)
January 14, 2015
Workforce Management
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/2014_12_18_EENA_Ops_Document_KPIs_Final-pdf.jpg)
December 18, 2014
KPIs for Evaluation of a PSAP Operation
![](https://ml1czqgskmun.i.optimole.com/w:106/h:150/q:mauto/f:best/https://eena.org/wp-content/uploads/Caller-Location-in-Support-of-Emergency-Services-updated-version-pdf.jpg)
November 19, 2014
Caller Location in Support of Emergency Services (updated)