Publication of the ‘Capturing Feedback from Stakeholders’ EENA Operations Document

EENA Publication – Within the world of emergency services, feedback goes beyond comments, questions, complaints or concerns about the delivery of service; it could be emotively described as a life or death process. The "Capturing Feedback from Stakeholders" Operations Document aims to outline some of the best practices and to inspire PSAPs to self-reinforce or self-correct feedback procedures, in order to boost their learning, improvement and development processes.

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