‘Workforce management’ – New EENA Operations document available!
The pressures of cost and budget constraints are increasing for Public Safety Answering Points (PSAP) operations, with staff costs being the #1 contributor by far towards operational expenditure. For this reason, commercial operations have long focused their attention on the effective and efficient use of staffing resources using Workforce Management (WFM) tools and techniques. On […]
Next Generation eCall
eCall is being deployed in Europe and will be required by law in new cars from 2018. Current eCall deployments are based on ETSI and CEN standards, which were started more than 12 years ago, and use an in-band modem to transport eCall data in a circuit switched 112 call. However, circuit switched 112 will […]
EENA launches Mobile Network Operators Group
EENA is very happy to announce the launch of a new membership, the Mobile Network Operators (MNOs) Group! With a strong technical focus, this new membership type aims to: Foster exchange between European MNOs on emergency calling issues Understand the functioning, the capabilities and the future of the networks Understand the needs and challenges of […]
EENA Annual Report 2015 now available!
EENA is very happy to present to you our Annual Report for 2015! Are you interested in the emergency services and public safety field? Then this publication is for you. Read about EENA’s work on drones, emergency apps, caller location, publications and events, awareness of 112, and more important moments of our work in this […]
Meet the new EENA Board of Directors
EENA is very happy to announce the appointment of the new EENA Board of Directors! The EENA Board of Directors is providing guidance to the association’s work and works on high-level, strategic issues in cooperation with the rest of the EENA team. We would like to truly thank all of them for their support and […]
Social Media photo contest – Raising awareness of 112!
21/01/2016 – EENA is happy to announce the launch of the "112 photo contest" a social media contest with the aim of raising awareness of the European emergency number 112! In the context of the upcoming European 112 Day on 11 February, EENA takes on social media to spread the message: Emergency in the […]
EENA joins ‘HELP 112’ EU project to improve caller location in emergencies
We are happy to announce the launch of the ‘HELP 112’ project that will run for 1 year with the aim of improving caller location information transferred to Public Safety Answering Points (PSAPs). HELP 112 is the pilot project on the design, implementation and execution of the transfer of GNSS data during a 112 call […]
‘Media in Authority-to-Citizen (A2C) Communications’ operations document now available!
With the emergence of mobile technologies and the penetration of social media in daily life, new ways on how emergency response organisations (EROs) can communicate with citizens and visitors in case of emergencies and disasters become available. The existing mass media channels (TV, radio and press) are complemented by social media with its two-way communication. […]
EENA Advisory Board Vice-Chair, Mladen Vratonjic, becomes the new Chair of TCCA!
20/05/2015 – EENA is very happy that Mladen Vratonjic, EENA Advisory Board Vice-Chair, was elected to become the new Chair of TCCA. Mladen Vratonjic was approved for his new role during the General Assembly's vote, held in Barcelona on 20/05/2015. Gary Machado, EENA Executive Director, congratulated him for this achievement: "I wish Mladen every success […]
François Hollande : «Nous devons continuer à créer toujours plus de numéros d’urgence»
On Thursday 25th July, in the Romanian city of Caracal, a 15-year-old girl called the 112 emergency number 3 times. She reported that she had been abducted and asked for urgent help. That help did not arrive until 19 hours later, at which time she was presumed dead. The suspect later told police that he killed the girl, as well as another teenager.