Public Safety Answering Points: Global Edition 2022
Discover emergency call handling in 57 countries The 2022 edition of the Public Safety Answering Points (PSAPs) report is out! Our annual update continues to comparatively assess the structure and procedures of PSAPs globally. The report looks at many different countries to understand their differences and give a comprehensive understanding of the most recent upgrades […]
EENA Announces Planned Recommendations on Accuracy and Reliability Criteria for Handset-based Caller Location
EENA has decided to work on the drafting of a recommendation on accuracy and reliability criteria for handset-based caller location.
EENA 2023: Programme and Registration Now Available!
Our provisional programme is now online and registrations are open as of today for the EENA Conference & Exhibition 2023, taking place in Ljubljana, Slovenia from 19 to 21 April. Professionals from across the public safety field meet at the EENA Conference & Exhibition in Ljubljana for 3 jam-packed days of inspiring sessions, insightful presentations, […]
MERS999 Renews Certificate of Quality Standard
The European Emergency Number Association (EENA) is delighted to announce that the Malaysian Emergency Response Services (MERS 999) has renewed its Certificate of Quality Standard. After an extensive audit programme, this certification was awarded to this PSAP for its commitment to providing a high-quality emergency call handling service. Public Safety Answering Points (PSAPs) need to meet various specific […]
The European Commission Adopts New Rules on Emergency Communications in the EU
The European Commission has published today a delegated regulation supplementing the European Electronic Communications Code (directive 2018/1972). The regulation contains more specific rules related to routing to the most appropriate PSAP, accessibility for people with disabilities, emergency caller location, and transition to IP: Caller Location Information: the new rules detail how “competent regulatory authorities” should […]
EENA Call for Interest: Third Party Service Providers Special Project
EENA is launching a special project on the conveyance of emergency communications and contextual data to PSAPs via Third Party Service Providers (TPSPs). EENA is seeking both PSAPs and TPSPs who would be interested in joining this special project. In our report on Emergency Communications from Third-Party Service Providers – in which we concluded that […]
EENA 2023: Save the Date!
The time has come to mark your calendar for the EENA Conference & Exhibition 2023! Next spring, we will be delighted to welcome you in person from 19 to 21 April in Ljubljana, Slovenia. At our landmark event, you will be able to discover our Exhibition Area, our Conferences and our inspiring Awards Ceremony! Be inspired by […]
30 Signatories in Support for European Coordination on Emergency Caller Location Information Criteria
30 signatories have launched a position paper on the importance of European coordination on the parameters for setting accuracy and reliability criteria for emergency caller location information in the delegated regulation supplementing the requirements of the European Electronic Communications Code. On 14 November 2018, the entry into force of the European Electronic Communications Code (EECC) […]
Power Outages Must Not Disrupt Access to Emergency Services
Continuity of access to emergency services must be safeguarded in the event of planned electricity outages. EENA calls on involved stakeholders to take every necessary measure to ensure access to emergency services.
Welcome to Rapid Update!
Today, EENA has launched a new newsletter, bringing you the latest updates in emergency communications. Rapid Update brings you the knowledge you need in a brief, efficient format – readable in a 15 minute coffee break.