EENA has released its new publication “Managing Change: The example of Regione Lombardia, Italy”.

“Case Study Documents”, a new type of EENA publications, are conceived as a useful tool for interested stakeholders who can benefit from gaining insight from existing practices.

The purpose of this publication is to provide national and/or regional authorities with a better understanding of the process of migration from a system where emergency calls to emergency services are responded independently to a system where one organisation responds to all of them, a stage 1 PSAP.

The analysis is based on such a migration in the region of Lombardy, Italy. The document provides the project’s history as well as implementation data. Moreover, it offers some of the pros and cons of such a migration.

EENA would like to thank the authors of this document, Mr. Piero Maria Brambilla (AREU, Italy) and Mr. Luca Roberto Bergonzi (Beta 80 Group, Italy), without whom this publication would not be possible.

To read the document, please click here.