The aim of this document is to provide a general overview of why response times are needed and why the quality of those interventions needs to be robustly and transparently measured from the citizen’s perspective. It discusses the types of interventions that need to be evaluated and provides a rationale for doing so. The document also presents recommendations for emergency response organisations (EROs) to adopt allowing benchmarking exercises to be undertaken whilst reinforcing the interests of the citizen at the centre of the work.

To read the ‘Assessing meaningful response times’ document please click here.