Managing staff and staff related activities is an important function for any organisation, regardless of its size, scale or market. Most people agree that an efficiently and effectively run human resources department can provides structure and the ability to meet business needs through managing the company's most valuable resources – its employees.
The management of human resources therefore is an essential part of how a PSAP operates and even though it is considered a support service (like finance, IT etc.), its importance cannot be underestimated. Whether it is a dedicated HR department with many employees or whether HR responsibility is given to Line Managers, the areas of recruiting new employees, training and developing staff, designing and implementing assistance programmes, retaining staff, managing performance, setting appropriate reward schemes and many other items are all part of the HR responsibilities.

This document aims to provide guidance on the management of the HR functions in a PSAP and support the Line Managers, Supervisors who may have HR responsibilities.

EENA would like to thank Mr. Björn Skoglund, EENA Operations Committee Vice-Chair, as well as Mr. Tony O'Brien, EENA Deputy Director, for their valuable time and contributions to this publication.

You can read the document here.