The European Emergency Number Association (EENA) is delighted to announce that the first PSAP to receive its Certificate of Quality Standard is Centro de Emergencias Castilla y Leon 112 from Spain. The Certificate of Quality has been awarded to Castilla y Leon 112 following an extensive audit programme.
The Certificate of Quality Standard, launched in June 2013, is a voluntary programme designed to allow emergency call centres to measure their quality of service to the citizen against specific related criteria.
"I would like to congratulate Centro de Emergencias Castilla y Leon 112 for being the first emergency control centre in the world to have the Certificate of Quality Standard. The Certificate of Quality Standard reinforces the importance of quality when dealing with emergency calls, therefore I am convinced that we will see many more emergency control centres receiving it in the future" says Tony O'Brien, EENA Deputy Executive Director.
"We are thrilled to be awarded this Certificate of Quality by EENA. I am proud of the Castilla y Leon management and staff for this wonderful achievement following on from months of planning and hard work. This certification will definitely benefit the citizens that we serve. For us, quality is at the heart of everything that we do", says Fernando Salguero, Director of Centro de Emergencias Castilla y Leon 112.
For more information on the " EENA Certificate of Quality Standard", please click here.