Mobile phones, or handsets, offer vast opportunities for emergency management and rescue organisations. From the information a handset can provide to emergency services to the information rescuers can send to citizens, the role of the handset is crucial.

But how exactly can we harness this power?

This is what the latest EENA document “Mobile Handset Requirements – Communication to Emergency services” is all about.

Who is this for?

The document is a must-read for all stakeholders involved in emergency call handling, including:

  • Emergency services
  • Handset manufacturers
  • Mobile Network Operators
  • Government officials involved in telecommunications and similar fields
  • All other relevant stakeholders

Key-issues of emergency management

Learn everything there is to know about handset capabilities and emergency services, with concrete requirements about topics including:

  • Caller location
  • Handset-based location
  • Caller/handset identification
  • Data registered by the owner of the handset
  • Public warning
  • Mobile coverage
  • Accessibility
  • Emergency apps
  • Privacy
  • and more…

We want to thank Mr Björn Skoglund, EENA Operations Committee Vice-Chair (112 Service, SOS Alarm, Sweden) for his great contributions to this document.

View the document by clicking the link in the sidebar.