The Finnish administration’s view was ”In 2015 Finland will have a coherent, networked and reliable nationwide Emergency Response Centre Administration as the first link in responding to emergency needs quickly and professionally."

To accomplish it, a deep reform took place inside the Finnish emergency services structure. The 15 emergency services centres were reduced to a network of 6 centres.


In this document the experience of how this change was achieved and important lessons learnt are detailed. This document is of high interest for all public authorities foreseeing a similar reform.

EENA would like to warmly thank Mr. Marko Nieminen and Mr. Heikki Uusitalo, from the Emergency Response Centre, Finland, for their valuable contributions to this publication.

You can read the document here.