EENA is happy to present you with the second edition of “Public Safety Answering Points (PSAPs) – Global edition” annual publication!

Emergency services operate very differently across continents. Even within the same country, there can be differences in the structure, technologies and procedures of each organisation. As a result, understanding and comparing systems is a big challenge for emergency professionals.

The good news? EENA is here to help.


55 countries

data · technologies · upcoming projects


Download the report and find details about PSAPs’ functioning, understand the complexity of different national structures and get a clear view of the context in which PSAPs operate in 55 countries worldwide!

The report promises to become your main reference point for PSAPs: from traditional information, such as number of organisations, calls, legislation and upcoming projects, to all new technologies, including eCall, public warning, caller location, drones and more…

And that’s not all!

Every year the report adds questions to ensure readers get all latest developments. That is why the 2017 edition includes a brand-new section on how emergency services use social media in emergencies.

EENA would like to thank our members from emergency services and public authorities for making this publication possible with their generous contributions!

Please note that the full document is available only to EENA Members. To get access to the document, feel free to contact Jérôme Pâris at [email protected].