Discover emergency call handling in 64 countries

The 2023 edition of the Public Safety Answering Points (PSAPs) report is out! Our annual update continues to comparatively assess the structure and procedures of PSAPs globally. The report looks at many different countries to understand their differences and give a comprehensive understanding of the most recent upgrades to PSAPs, looking at new projects that are being implemented, new models for emergency calls systems that are being developed and ways in which technology continues to help progress in the field of emergency response worldwide.

What will I find in the report?
The report is packed with information about 64 countries so there simply isn’t enough room to cover all of them here! That said, you can expect the report to answer, among many others, the following questions:

  • When and how are PSAPs upgrading to Next Generation technology (NG112)?
  • How are public warnings being handled and by which organisations?
  • Are PSAPs interconnected and if so, how?
  • How are emergency services made accessible for persons with disabilities?
  • Where do PSAPs worldwide stand on projects such as eCall, Public Warning Systems, AML…?
  • How are PSAPs using social media/networks?
  • What updates and reforms are foreseen?
  • How are PSAPs addressing cybersecurity concerns?

This year, the report adds new questions and topics to make sure the latest information on new technologies and developments is available to you. The 2023 edition includes everything covered by previous editions, as well as information on the percentage of calls reporting real emergencies, standards used for data exchange and information about citizen responder programmes.

EENA would like to warmly thank our members from emergency services and public authorities for making this publication possible with their contributions!

EENA Members receive the “Public Safety Answering Points (PSAPs) – Global edition 2023” Report as part of the services included in your EENA membership.

Would you like access to the full document? Please contact Jérôme Pâris at [email protected]