We are delighted to release the update of the “Public Safety Answering Points (PSAPs) in Europe” document for 2013. It has been prepared with the generous contribution of our members from the EENA Advisory Board and the 112 Emergency Services Staff Network (112 ESSN) and we have done our utmost to provide an accurate reflection of the 112 structure based on these contributions. We would like once more to express our sincere gratitude to all members for their efforts.

In addition to the 28 EU countries, and Iceland, Norway, Serbia and Turkey this year’s publication provides information on PSAPs organisation in Albania, Bosnia Herzegovina, Kosovo, Moldova, Republic of Macedonia and Montenegro. More relevant information has been added to the document, such as information on the number of emergency call-centres, number of emergency calls and on the technologies used by emergency services.

The document serves to illustrate the complexity of each national structure.

Enjoy your reading!