Today recording in PSAPs is mostly limited to voice recording, often with analogue or ISDN telephone systems. Future recording will be based on IP networks and include communication types other than voice such as text and video.

This paper reviews the current PSAP recording technology and introduces the changes happening in PSAPs that affect recording.

EENA would like to thank Mr. Darren Terry (NICE Systems), EENA Technical Committee Vice-Chair, for his valuable time and contributions to this document.

Tor read the document, please click here.