Presented on: 27 March, 15h CET

As the entire world focuses its efforts into facing the COVID-19 challenge, at EENA we want to support the great work of emergency services. In the past weeks, we have gathered information on the increase in number of emergency and the strategies followed by different countries – you can access it here.

From creating dedicated hotlines, increasing the capacity of call centres, and establishing online services to developing provisions for quarantined citizens and those living with a disability. We have also looked into how different public organisations are relying on multi-channel public warning strategies to communicate with the public.

We opened the webinar with a unique interview with Dr Alberto Zoli, General Manager of Lombardy’s Agency for Emergency Management (AREU), which manages all 112 PSAPs and Ambulance dispatching PSAPs in the region.