Native Real-Time Text (RTT): 14 December, 14:30 (CET).

The topic of Real-Time Text (RTT) is a growing priority for European PSAPs, who have a legal obligation to deploy it by 2025/2027. However, full end-to-end RTT will require the cooperation of multiple stakeholders.

Despite the complexity, native RTT is possible now and has already been achieved in some US PSAPs.

Dive into the Texas 9-1-1 Center’s groundbreaking journey! In August 2022, they achieved a milestone with RTT to RTT, revolutionizing emergency communication. Join visionaries from the 9-1-1 entity, NENA RTT Work Group, SolaCom, and T-Mobile as they unravel the challenges, triumphs, and partnerships behind this transformative initiative. It’s more than technology—it’s a story of resilience and pushing boundaries. Discover lessons learned in awareness, readiness, technology, testing, and implementation. Brace for illuminating insights that transcend borders, sparking a new era in global emergency communication. Join the conversation on the future of this potentially lifesaving technology!

Find out more about RTT in the US with NENA’s document here.



Presented by

Toni Donne

Toni Dunne

NENA RTT Work Group Co-Chair
Ms. Dunne is a certified Emergency Number Professional (ENP) with over 33 years in the public safety industry. Her array of experience includes Training and Accessibility Programs, PSAP Relations, Government and Regulatory Affairs, Marketing Analyst, and currently serves as a Customer Success Manager working with customers transitioning to the Next Gen platform for 9-1-1. She served on the NENA Executive Board as the Southeast Regional Director, the FCC Emergency Access Advisory Committee (DAC), co-chaired the FCC DAC' Emergency Communications Subcommittee, and was on the steering committee that developed the NG 9-1-1 Roadmap for the National 9-1-1 Office. She chaired the NENA International Committee for 10 years and currently co-chairs the NENA Real-Time Text (RTT) Work Group and the Accessibility Committee’s Emergency Notification for People with Disabilities. Throughout her career, Ms. Dunne has been a staunch advocate for equal access to emergency services for individuals who are Deaf, Deaf Blind, Hard of Hearing, and/or have Speech disabilities and has been honored with several national awards, to include the National Emergency Number Association’s (NENA) President's Award and the NENA Hall of Fame. On the 50th Anniversary of 9-1-1, NENA recognized her in the top 50 individuals instrumental in the conception and development of 9-1-1. She has been recognized by Telecommunications for the Deaf International (TDI) as one of 30 individuals in the United States who have produced the greatest impact on telecommunications accessibility and was honored to be included in the book "A New Civil Right" by Karen Peltz Strauss.

Mike Hooker

Sr MTS, Director Systems Architecture Technology, T-Mobile US, Inc.
Mike has extensive background and experience in wireless network operations, architecture, and strategy with more than 22 years at T-Mobile. His technology background focuses on regulated services, runs end-to-end, and includes experience with mobile devices, radio access, core, and public safety networks. His passion is innovation in the public safety space where he has played a leading role designing emergency services, advancing location technology, and building a NG9-1-1 transition strategy.

Tony Parrott

VP Sales, Call Handling Solutions, Comtech
Tony Parrott has served as Solacom VP of Sales since 2009 and has over 40 years of experience in Telecommunications and Public Safety E9-1-1. Tony has represented several industry-leading providers including Plant Equipment, CML and Verizon/GTE. Tony has served on various E9-1-1 Boards and Committees and is a member of both the Association of Public-Safety Communications Officials (APCO) and the National Emergency Number Association (NENA).

Christy Williams

Director, NCT9-1-1
Christy Williams has devoted her career to emergency communications. With over three decades of experience in 9-1-1, she currently holds the position of Director of 9-1-1 for the North Central Texas Emergency Communications District (NCT9-1-1), serving over 40 Public Safety Answering Points (PSAPs). Christy served as the President of the National Emergency Number Association (NENA) from 2014 to 2016, highlighting her exceptional leadership and dedication to the field. In collaboration with colleagues in America, she initiated the Early Adopter Summit (EAS) in 2017. This platform, which convenes annually, brings together trailblazers and innovative partners in public safety to push boundaries and foster transformation in the 9-1-1 industry. Christy Williams is a servant leader who believes in utilizing technology to solve people problems and practices the care of others, putting people first. She strives to live the NCT9-1-1 mission of saving lives and making a difference!