Third-Party Service Providers play an increasingly important role in ensuring that emergency communications reach PSAPs, especially in situations where individuals are unable to call for help themselves, such as from monitored alarm systems, vehicles or care services.
To support this mission, EENA has developed a dedicated Quality Standard aimed at improving the delivery of emergency communications by TPSPs. The programme offers a broader framework for evaluating service quality, operational reliability and alignment with public safety needs.
TPSPs can benchmark their performance against a Standard tailored to the emergency context. The certification recognises those providers who demonstrate a commitment to delivering high-quality, reliable services in partnership with emergency authorities.
EENA encourages all TPSPs to take the first step by requesting a free copy of the Standard and to consider pursuing certification as a way to strengthen trust and accountability in the emergency communications chain.
Benefits
Assess the quality of your services and show to your customers and to public authorities that the TPSP services you provide are high quality.
Be strategically positioned to set up agreements with Emergency Services Organisations to provide national and international end-to-end services to your customers
Benchmark yourselves against a standard specific to your mission, created together with Emergency Services from all over the world.
Benefit from added-value advice: Allow the certification to identify things that could improve, and use it to build a future roadmap.
Certified TPSPs
Verisure (Senior Protection)
