23 June 2026 at 14:30 CEST: Resilience and support for call‑takers responding to suicidal crises
Emergency call‑takers are on the frontline of suicidal crises, supporting people in their most vulnerable moments. While this work is critical and lifesaving, repeated exposure to high‑intensity calls places staff at risk of secondary traumatic stress, compassion fatigue, and long‑term emotional strain.
This webinar explores how emergency communication centres can strengthen staff wellbeing through trauma‑informed practices, training, and operational support. The focus is on practical and evidence‑based approaches that help call‑takers maintain psychological resilience while continuing to provide safe, effective support to callers in crisis.
Registration
Presenting
Patrick Tiainen
Stakeholder Specialist, 112 Finland
I’m a Stakeholder Specialist with strong expertise in Emergency Communications and an operative background as an ERC operator. I’m also one of the Occupational Safety Representatives at 112 Finland, mainly focusing on psychosocial stressors. Outside of work I practice as a Solution Focused Therapist.
