112 call-takers and dispatchers play an essential role in the emergency services chain. Ensuring consistent, high-quality training is both challenging and lifesaving. Learn how different European countries tackle this in EENA’s webinar.

Facing a variety of challenges, emergency response requires adaptation and evolution. There is a continuous demand for change and improvements. So as new solutions are implemented, there is also a need to re-evaluate training methods. Find out best practices and discuss key issues and solutions in call-taker training.

Presented by

Kaili Tamm

Ministry of the Interior, Estonia

David Ruiz

112 Catalonia

Juha-Veli Frantti

Emergency Response Centre Agency, Finland

Scottish Ambulance Service