The use of chatbots for non-emergency medical services in Lower Austria

The use of chatbots for non-emergency medical services in Lower Austria: 21 November, 2:30pm (Brussels time)

Since July 1st, 2022, Notruf Niederösterreich (Lower Austria, Emergency Command and Control Center) uses – with great satisfaction – a chatbot to handle non-emergency medical communications, including requests for patient transport and health consultations.

Can chatbots provide citizens with fast, reliable information without increasing the workload of call-takers? Sophia Gebath-Wicho will be presenting on how the chatbot was set up, the improvements that were brought along the way, the advantages of such a chatbot and what you must pay attention to when deploying such a service.

Join us on 21 November to see a successful case study of chatbots in non-emergencies in action.