EENA annual publication

Public Safety Answering Points – 2021 Global edition
Every year, EENA releases its publication on the organisation of Public Safety Answering Points (PSAPs). Having started by just including European structures, the publication now covers 58 countries worldwide. This document is prepared with the generous contributions of the EENA network of emergency services and public authorities.
documents

October 11, 2022
NG112 Forest Guide

October 4, 2022
Participation of Children and Teenagers in Public Safety

August 17, 2022
Emergency Communications and the EU Legislative Framework

February 1, 2022
116117 Deployment Plan in Italy and AREU Lombardy – Case Study

November 18, 2021
Citizen Response To Cardiac Arrest

October 7, 2021
Using AED-equipped UAV to enhance cardiac arrest response

July 1, 2021
Data analytics in public safety

June 25, 2021
Updated document: Multilingual Emergency Communications

May 31, 2021
Unmanned Traffic Management

May 5, 2021
Caller location in NG112

January 21, 2021
Exchange of best practices – Designing a PSAP

January 6, 2021
CC:IPS Campaign – Lessons learned during COVID-19 (Lesson 2)

December 7, 2020
Emergency call handling service chain description

December 2, 2020
CC:IPS Campaign – Lessons learned during COVID-19 (Lesson 1)

November 23, 2020
EENA-Everdrone project: Lifesaving medical deliveries by drone

November 18, 2020
Advanced Mobile Location Report Card 2020