On 1 January 2020, the European emergency number 112 became fully operational in Greece, as announced by the General Secretariat for Civil Protection, which will be responsible for the service.
The integrated operation of 112 means that, in addition to calls for help, the centre will now be able to send evacuation messages in serious emergencies, or other instructions to protect citizens. The system also allows for the automatic location of the caller.
The service’s control center, located at the fire brigade’s operations center in the northern suburb of Halandri, employs 100 people, with operators being able to respond in Greek, English or French.
Every shift includes an operator from telecoms provider OTE and liaison officers from the Hellenic Army, Greek Police (ELAS), the Coast Guard, and the ambulance service EKAB.
112 operates within the range of any mobile network. If the area where the call is made from is not covered by the caller’s mobile network, the call is made through other mobile networks covering that region.
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