Deaf Paramedic Encourages Use of New UK Life-Saving Service

A deaf paramedic at London Ambulance Service is urging British Sign Languages (BSL) users to download a brand new app so they can make 999 calls by video. The 999 BSL service means people with hearing or speech loss can be instantly connected to a video call with a BSL interpreter should they need life-saving help.

Previously, people with hearing or speech loss have had to rely on a text message service and meant call handlers were advised to ask fewer questions to avoid any delays in organising help for the patient. Early analysis of 999 BSL calls shows they are just as quick as a voice call – and take about half the time of the text system.

This is a summary of an article published by the London Ambulance Service:

*Disclaimer: The opinions expressed are those of the authors and do not necessarily represent the views of EENA. Articles do not represent an endorsement by EENA of any organisation.

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