The European Telecommunications Standards Institute (ETSI) has published a technical specification document to provide the basis for the harmonised standard on accessible emergency communications.
The published document emphasises the need for accessible emergency communications to ensure equal opportunities for all individuals, particularly in emergencies. It outlines the technical and accessibility requirements necessary to provide such communications, focusing on packet-switched technologies. The document highlights the importance of supporting various media forms, including voice, real-time text, and video, which together create what is termed “total conversation.” This approach particularly benefits users relying on sign language, often requiring three-party communication with interpreters.
The document details the technical solutions required, particularly those based on SIP technologies like IMS and SIP-based VoIP, to ensure interoperability across Europe, allowing users to access emergency services efficiently while travelling. It also briefly mentions the potential for emergency apps and other technologies. The described interfaces align with existing standards (ETSI EN 301 549) and are intended to form the basis for a future harmonised standard on accessible emergency communications.
Read the document here: https://www.etsi.org/deliver/etsi_ts/103900_103999/103919/01.01.01_60/ts_103919v010101p.pdf
On 5 September at 15.30-17.00 CEST, ETSI will hold a webinar on the accessibility and interoperability of emergency communications and for answering of emergency communications. Learn more here: https://www.etsi.org/events/upcoming-events/2412-stf642-webinar