New PSAP Global Edition 2024: Insights into emergency response systems worldwide
EENA’s latest PSAP Global Edition is now available, offering a comprehensive look at how Public Safety Answering Points (PSAPs) are evolving worldwide. The report examines the structure, procedures, and technological advancements of PSAPs in 64 countries, providing valuable insights into key developments such as the transition to Next Generation 112, the implementation of public warning systems, accessibility measures for people with disabilities, and cybersecurity concerns.
The report also explores how emergency services are using new technologies, including social media and citizen responder programmes, to enhance public safety. With constant updates and new areas of analysis each year, this edition provides a detailed snapshot of how emergency communications are evolving globally.
We would like to thank Intrado for sponsoring this year’s publication.
112 Day: Recognising progress and future challenges in emergency communications
Every year on 112 Day, Europe comes together to celebrate and acknowledge the dedication of the countless professionals who ensure that emergency services are accessible, efficient, and reliable across the continent.
This year, EENA’s 112 Day Recommendations report assesses key developments in emergency communications and highlights both progress and remaining challenges. The report provides insights into critical topics such as ensuring continuous access to 112, improving mobile caller location, enhancing accessibility for people with disabilities, advancing Next Generation 112, strengthening public warning systems, and fostering EU-wide cooperation. It also addresses the impact of the upcoming 2G/3G network shutdown, the role of satellite communications in emergency response, and the urgent need for improved coordination at the EU level to prevent disruptions to critical services.
The report found disparities in Member State implementation of several new emergency communications technologies despite these being required by EU law. Despite improvements in caller location accuracy through Advanced Mobile Location (AML), several have still not implemented this life-saving technology. Similarly, while Real-Time Text (RTT) is set to improve accessibility for people with disabilities, delays in deployment risk leaving vulnerable citizens without equal access to emergency services. Progress is also needed in public warning systems, as several countries have yet to implement mobile-based alerts, putting lives at risk in disaster scenarios.
With rapid technological advancements and evolving EU legislation, it is crucial for all stakeholders—Member States, public authorities, EU institutions, and mobile network operators—to collaborate in ensuring that 112 services keep pace with change. A coordinated EU approach is the most effective path forward to guarantee that all citizens, regardless of location, benefit from the same level of emergency assistance. EENA remains committed to supporting this mission and working with all actors to strengthen public safety in Europe.
For 112 Day, countries across Europe participate with open doors activities, award ceremonies and awareness campaigns: find out what your country is doing here.