As our lives revolve more and more around technology, we are also increasingly aware of the cybersecurity risks. Public Safety organisations are by no means exempt from this threat, with several suffering recent cyberattacks.

Techniques of cyber criminals are rapidly evolving & hacking tools are increasingly available, making it easier for anyone to launch an attack at any time. Timely security is therefore more critical than ever before.

The latest EENA document aims to increase awareness of the impacts & risks of cyberattacks among Public Safety organisations, including Public Safety Answering Points. Importantly, it also presents practical recommendations for mitigation.

Public Safety organisations will find this document particularly useful as it provides valuable information about how to develop effective safeguards.

This document was written by members of the EENA Working Group on Cybersecurity. EENA would like to thank the authors and contributors:

Authors: Pablo GUTIERREZ ASTILLEROS (Telefónica, EENA Technical Committee Vice-chair) and William MERTKA (EENA Technical Committee Vice-chair).

Contributors: Hadi EL-KHOURY (Information Systems Security Association (ISSA) French Chapter, France), Markus BORNHEIM (Ayava, Germany), Bernard BRABANT (Agence municipale de financement et développement des centres d’urgence 9-1-1 du Québec, Canada), Blair HANKINS (Independent Cybersecurity Expert, USA), Alan HEWARD (Ministry of Business, Innovation & Employment, New Zealand), Min HUANG (Huawei, China), Wolfgang KAMPICHLER (Frequentis, Austria), Dan LAZAREAN (Smartfactor, Romania), Cristina LUMBRERAS (EENA), Christine RUNNEGAR (Internet Society (ISOC)), Henning SCHMIDTPOTT (Integrated Control Centre – Freiburg, Germany) and Kirsty THOM (PeoplePager, New Zealand).