Presented on: 4 May, 15:00 CEST
Facing the COVID-19 challenge, Austrian emergency call centres have showed remarkable results in the management of calls and dedicated numbers.
In this webinar, we will hear about lessons learnt and recommendations from Notruf Niederosterreich’s Director on:
- Response times for emergency and non-emergency numbers
- Update in call-taking and dispatching protocols
- Measures put in place to enable homeworking for call-takers