Presented on: 8 May, 14:00 CEST

In this webinar, representatives from Twitter will provide crisis responders and crisis communicators across Europe with training to support them in their ongoing and upcoming online efforts during COVID-19. We will explore:

  • Twitter basics/101
  • Safety on Twitter
  • COVID-19 initiatives
  • Twitter in a crisis
  • Pro tips: Media studio, Tweetdeck, Q&As

Presented by

Stephen Turner

Head of Policy Belgium/EU, Twitter

Silvia Caneva

Senior Policy Associate,Twitter

Deborah Almerge Rückert

Policy Fellow, Twitter


Thank you so much for attending this workshop!

You can find hereunder a few resources that we covered in the presentation:

Campaigning on Twitter Handbook: includes answers to most questions from the basics of using twitter up to campaigning for a cause on the platform

COVID-19-related resources

COVID-19 Twitter updates

– Access to data: COVID API announcement


Twitter policies on:
Twitter ad updates

Healthy conversations

Synthetic and manipulated media policy

Other useful resources

Transparency report

Twitter HelpCenter

Twitter Media

Twitter Business

Twitter Marketing

Twitter Ads


Managing replies and mentions

Legal request guidelines 

For more information, feel free to follow the official accounts:

If you have any questions or wish to provide feedback on the training, feel free to contact Marta Azevedo Silva at [email protected] and we will forward your email to Twitter.