Emergency Communications Handling Around the World: 27 November, 14:30 (CET).

This webinar series looks at many different countries to understand their challenges and give a comprehensive understanding of emergency calls handling systems across Europe and beyond. In this first webinar, we will hear from Moldova and Mexico.



Presented by

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Anastasia Silion

Specialist in International Relations, National Single Service for Emergency Number 112 Moldova
Anastasia has completed her master’s degree in political science and public management. Since 2016, she has been employed as a specialist in international relations, tasked with taking the necessary actions to foster bilateral and multilateral collaborations at the international level with relevant organizations, as well as developing investment projects.

Oscar Emilio Laguna Maqueda

National Coordinator of the 9-1-1 Emergency Service, Mexico: National Information Centre, Executive Secretariat of the National Public Security System
Oscar, since 2020, coordinates the 9-1-1 Emergency Service in Mexico. Two of his main objectives are to strengthen staff capabilities when answering calls related to gender-based violence against women, girls, boys, and adolescents, as well as to improve staff's operational and working conditions.