25 November at 14:30 CET: Handling emergency communications in other languages: advantages and challenges in using a third-party service provider

In this webinar, the 112 Response Center of the Autonomous Province of Trento (Italy) will share its experience in managing multilingual emergency calls through the use of a third-party translation service. The presentation will explore the benefits of this approach—such as improved communication with foreign callers and increased inclusivity—as well as the operational and technical challenges encountered, including issues related to reliability, confidentiality, and quality monitoring.

Registration

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Presenting

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Gianluca Cembrani

Operational Supervisor, Civil Protection of Autonomous Province of Trento – 112 Response Center
Former call taker and shift coordinator, Gianluca is now in charge of emergency communications supervision at the Autonomous Province of Trento 112 Response Center. He monitors the implementation, optimization, and revision of new procedures, and has a passion for GIS and analytics.